Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — including any original components, inserts, manuals, cases, and packaging it came with — and it must not have been used, played, or altered beyond the condition described in the listing. Sealed items must be returned unopened, with the factory seal intact. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@shopdro.com with your order number. Once your return is approved, we'll email you the return address along with instructions on how and where to send your package. Please do not ship anything back before requesting a return — items sent back to us without first requesting a return, or to any address not provided by us, will not be accepted.

You can always contact us for any return question at support@shopdro.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, not working, or if you receive the wrong item, so that we can evaluate the issue and make it right. Because many of our items are pre-owned and one-of-a-kind, we photograph and describe the exact condition of each piece before it ships — please review all listing photos carefully before purchasing.

Exceptions / non-returnable items
Certain types of items cannot be returned, including factory-sealed items that have been opened or had their seal broken, and items returned in a different condition than they were sold (missing components, added wear, or damage that occurred after delivery). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale/clearance items or gift cards.

Exchanges
Because our inventory is largely one-of-a-kind and single-quantity, we're generally unable to offer a direct swap. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, with all original components and packaging, and any sealed items must remain unopened. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@shopdro.com.